Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag a free spins offer that's changed its terms? This page explains how to reach our team and what you can expect once you do.
The Best Way to Get in Touch
Email is the most reliable channel for reaching us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to do the job of a real response.
If your enquiry relates to a specific operator or a specific free spins package mentioned on the site, include the casino name and the page you were reading. It helps us track down the detail quickly and reply with something useful rather than a generic answer.
What We Can Help With
Our reviews cover a wide range of topics, from welcome bonuses and free spins to payment methods and licensing, so enquiries come in on all sorts of fronts. Common reasons Australian players write in include:
- Bonus and free spins questions — If wagering requirements, expiry dates or maximum cashout limits on a listed offer aren't clear, ask us to walk you through it.
- Corrections — Offers, terms and licensing details change regularly at offshore casinos. If something looks out of date, we want to know so we can check and update it.
- Payment method queries — Questions about AUD deposits, withdrawal times, PayID availability or fees at any of the casinos we cover.
- General site feedback — Suggestions for casinos, games or topics you'd like us to look at next.
- Responsible gambling concerns — If you or someone you know would benefit from guidance on setting limits or self-exclusion, mention this and we'll point you towards appropriate Australian support services.
What Happens After You Send a Message
Every message is reviewed by a real person on our team, not a script. We aim to respond within two working days, though this can stretch slightly during busier periods. If your question touches on something time-sensitive — such as a free spins offer that's due to expire — let us know in the subject line and we'll try to prioritise it.
Before You Write In: A Few Things Worth Knowing
A lot of enquiries we receive are answered on the site itself, so a quick look around first can save you a wait. Remember that the casinos we review are offshore operators, not licensed in Australia, and the free spins figures shown in the offer cards above are headline offers — the fine print (wagering requirements, minimum deposits, expiry windows and maximum cashout caps) always sits with the operator's own terms. If you're comparing offers like those from VegasNow, Wincrown or Casea, we'd recommend reading the full terms on the operator's site alongside our review before signing up.
Players must be 18 or over to register at any of the casinos we cover, and eligibility can vary by state or territory. If you're weighing up options beyond what's listed here, our guide to trusted non GamStop casinos in the UK may also be of interest if you're researching offshore casino access more broadly.
A Commitment to Getting It Right
We take accuracy seriously, particularly with details like bonus terms, RTP figures and licensing information, which can shift without much notice at offshore operators. Reader feedback is one of the ways we catch changes early, so if something we've published doesn't match what you experienced when claiming a free spins offer or making a withdrawal, we genuinely want to hear about it.
Thanks for taking the time to read this far — we look forward to your message.